Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to tell us what you'd like us to cover next? This page explains the best way to reach Non Gamstop and what happens once you do.

The Best Way to Get in Touch

Email is the quickest route to a real answer. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the talking for us.

A short line explaining what your message is about helps us route it to the right person and get back to you sooner, whether that's a correction, a general question, or something else entirely.

What We Can Help With

• Questions about our reviews — if you want more detail on how we assessed a particular brand featured on our list of trusted casinos not on GamStop, ask away.
• Corrections — bonus terms, payment methods and licensing details change often. If something looks out of date, tell us and we'll check it.
• Content suggestions — if there's a payment method, game type, or aspect of self-exclusion you'd like us to explain in more depth, we're happy to hear it.
• Partnership or editorial enquiries — operators and industry contacts can introduce themselves and outline what they have in mind.
• Support and guidance requests — if you or someone you know wants information on managing their gambling, let us know in your message and we'll point you towards appropriate resources.

What Happens After You Send a Message

Every email is read by a real person on our team, not filtered through a bot. We aim to reply within a couple of working days, though this can stretch during busier periods — we'd rather take the time to give you a proper answer than a rushed one.

If your query relates to a specific operator's welcome offer, wagering requirements or payment timelines, it helps to include the brand name and, where possible, a screenshot or link to what you're referring to. This lets us verify the detail before we respond.

Before You Write to Us — Some Things We Can't Do

We're an independent comparison site, not an operator, and there are limits to what we can help with:

• We cannot access, manage or close your account with any casino — that has to go through the operator's own support team.
• We cannot process withdrawals, refunds or bonus disputes on a brand's behalf.
• We cannot remove you from GamStop or any other exclusion scheme — this needs to be handled directly with the relevant service.
• We don't offer financial or legal advice, only general information based on our own research.

If your enquiry falls into one of these categories, we'll point you towards who can actually help, but we won't be able to resolve it ourselves.

Our Commitment to Accuracy

The ratings and details you see across gld-qualified.co.uk — including the offers on our non-GamStop casino rankings — are reviewed by our team using publicly available information. We don't accept payment in exchange for a better position on any list, and reader feedback plays a genuine part in keeping our content current. If something we've published seems wrong, incomplete, or has affected your experience, we'd rather hear about it and fix it than leave it standing.

This site is intended for adults aged 18 and over. If you're contacting us with a question specific to your own circumstances, a little context in your message goes a long way toward getting a useful reply.

Thank you for taking the time to reach out — we look forward to hearing from you.